Privacy Policy

This Privacy Policy describes how Velatrixa (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from https://velatrixa.store/ (the “Site”).

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us:

Velatrixa
📧 Email: contact@velatrixa.store
📞 Phone: +1 630 506 4544
📍 Address: 301 W Hintz Rd, Wheeling, IL 60090, United States

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” means any information about an identifiable individual.

1. Device Information

Purpose of collection:
To load the Site accurately and perform analytics to optimize user experience.

Source of collection:
Automatically collected using cookies, log files, web beacons, tags, or pixels.

Disclosure for business purpose:
Shared with Shopify and analytics/advertising partners.

Personal Information collected:

• Web browser version

• IP address

• Time zone

• Cookie information

• Pages/products viewed

• Search terms

• Interaction data

2. Order Information

Purpose of collection:

• Process payments

• Arrange shipping

• Provide invoices and confirmations

• Communicate with you

• Fraud prevention

• Marketing (based on your preferences)

Source: Collected directly from you.

Disclosure: Shared with Shopify and payment/shipping providers.

Personal Information collected:

• Name

• Billing address

• Shipping address

• Payment information

• Email address

• Phone number

3. Customer Support Information

Purpose: Provide customer assistance.
Collected: Name, email address, phone number.
Source: Collected directly from you.

Minors

The Site is not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from children. If you believe a child has provided Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help operate our business, including:

• Shopify (our e-commerce platform)

• Payment processors

• Shipping providers

• Analytics services (e.g., Google Analytics)

• Advertising partners

We may also share information:

• To comply with laws

• To respond to legal requests

• To protect our rights

Behavioural Advertising

We may use your Personal Information to provide targeted ads or marketing communications.

Using Personal Information

We use your Personal Information to:

• Offer products for sale

• Process payments

• Ship and fulfill orders

• Prevent fraud

• Improve website functionality

• Send updates, offers, and promotions

Lawful Basis (GDPR – EEA Residents)

If you are located in the European Economic Area (EEA), we process your data under:

• Your consent

• Contract performance

• Legal obligations

• Legitimate business interests

Data may be processed in the United States and other countries where our service providers operate.

CCPA – California Residents

If you are a California resident, you have the right to:

• Request access to Personal Information

• Request correction

• Request deletion

• Request data portability

• Designate an authorized agent

To exercise your rights, contact:
📧 contact@velatrixa.store

Retention

We retain your Personal Information for our records unless you request deletion, subject to legal obligations.

Cookies

We use cookies to:

• Enable store functionality

• Maintain cart sessions

• Improve performance

• Provide analytics

• Support advertising

Cookies may be session-based or persistent (lasting from minutes up to two years).

You can manage cookies through your browser settings. Disabling cookies may impact website functionality.

Do Not Track

We do not alter our data collection practices in response to “Do Not Track” browser signals.

Data Security

We implement reasonable security measures to protect your Personal Information. However, no internet transmission is 100% secure.

Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be posted on this page.

Complaints

If you wish to make a complaint, contact us at:

📧 contact@velatrixa.store
📍 301 W Hintz Rd, Wheeling, IL 60090, United States

If you are not satisfied with our response, you may contact your local data protection authority.