Shipping Policy

Introduction

All orders from Velatrixa are dispatched from:

301 W Hintz Rd, Wheeling, IL 60090, United States

We offer a range of shipping options to accommodate your needs, whether you are located in the United States or internationally. Our goal is to provide efficient, secure, and reliable delivery services to ensure your order arrives safely and on time.

Order Fulfillment

All orders are processed within 1–4 business days.

Please note:

• Orders placed on Friday after business hours will begin processing on Monday.

• Orders placed on U.S. Federal Holidays will be processed the next business day.

You will receive a confirmation email with tracking information once your order has shipped.

Backordered Items

Backordered items are temporarily out of stock but still available for purchase.

If you place an order for a backordered item, restocking may result in a 1–3 business day delay in processing your order. We will notify you if significant delays occur.

Shipping Delays During High Order Volume

Due to high order volumes (such as holidays, promotions, or peak seasons), processing times may be slightly extended.

We appreciate your patience and assure you that we are committed to shipping all orders as quickly as possible while maintaining quality service.

If you need expedited shipping for urgent requests, please contact us:

📧 contact@velatrixa.store
📞 +1 630 506 4544

Shipping Within the United States

We offer Standard and Express shipping options within the United States.

• Standard Shipping: Typically 3–7 business days

• Express Shipping: Typically 1–3 business days

Delivery times are estimated from the date of shipment, not the order date.

International Shipping

We ship internationally to select countries.

International delivery times typically range between 5–12 business days, depending on destination and customs processing.

Express international shipping options may be available at checkout.

Shipping Couriers

Our packages may be shipped via trusted carriers such as:

• USPS

• FedEx

• UPS

• DHL (for international shipments)

Carrier selection depends on destination and shipping method chosen at checkout.

Shipping Costs

Shipping costs are automatically calculated at checkout based on:

• Shipping destination

• Package weight

• Selected shipping method

All charges are displayed before you complete your purchase.

Shipping Availability

Shipping options may vary depending on your location and current logistics conditions.

If any shipping method becomes temporarily unavailable, we will notify you promptly.

Duties, Taxes & Import Fees

United States Orders

Sales tax may be applied at checkout where required by law.

International Orders

Customs duties, import taxes, and related fees may apply depending on your country’s regulations.

Unless otherwise stated at checkout, international customers are responsible for any customs duties or import taxes charged by their country.

Velatrixa is not responsible for delays caused by customs processing.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery confirmation so we can assist you in resolving the issue.